About Us

WELCOME TO SMART CARE INTERNATIONAL

Smart care service from 2014

Smart Care international ( SCI) was established in 2014 with focused goal of most respected Telecommunication Service companies in the Sultanate of Oman.

SCI is quickly trying to achieves this goal through hard work, integrity and commitment to excellence.

We are having 21 company own resources which includes 4 telecom Engineers , 14 skilled Riggers ,1 civil and Electrical supervisors each and our team of highly skilled, ensure SCI remains ahead of the competition, dedicated and hard working employees continue to grow, learn and expand their skill sets to the maximum.

SCI will be comprised of a very diverse team of experienced professionals. Our recruiting practices, employment criteria, and training programs ensure that all employees will be committed to excellence and dedicated to SCI goals and values. All our staffs will have the experience and dedication to meet our client’s needs.

We stand by our work and are committed to your satisfaction and work along with your system.  our response time to any enquiry will be immediate

The telecom division of SCI, comprise of highly skilled and knowledgeable experts, who are capable of delivering high level technical solutions.

SCI has an excellent reputation for its quality of service delivery, reliability and a proven ability to source engineers for projects in the following telecom domains:.

• • RF Planning / Design / Optimization
• • RF Survey & Drive Testing
• • NSS/ MSS/ MSC/ Switch
• • RNC/ RAN/ Node B
• • OSS/ VAS/ IN/ SMSC/ MMSC/ Messaging
• • BTS/ BSS/ BSC/ Transmission
• • Civil Works
• • Project Management
• • GSM/ GPRS/ WCDMA/ 3G/ LTE

ENGINEERING AND PLANNING

Network design

Designing all segments – core, transmission, access – of the network of fixed and mobile CSPs in a manner to provide voice and data capacity swiftly and efficiently to serve their customers.

Service optimization

Enhancing customer experience by optimizing the performance of voice and data connectivity on all segments of our Clients’ networks.

Network upgrade

Engineering capacity upgrades on existing networks in a manner to avoid service disruption and realize value early.

Technology upgrade

Planning for the evolution of fixed and mobile networks towards next generation technology (LTE, FTTx, others) while maximizing the use of existing assets.

Revenue optimization and assurance

Planning the introduction of value added services, data products, and OTT applications on our customers networks in order to improve ARPUs.

NETWORK ROLL-OUT

Our service offering includes

• • Management of procurement and logistics
• • Site survey, and support in acquisition and legalization
• • Civil works and power installation
• • Installation of switching, radio, and cabling equipment (multi-vendor)
• • Integration of multi-vendor platforms
• • Data migration
• • Supervision and quality control
• • Testing and commissioning

PROJECT MANAGEMENT

Our approach ensures that:

• • Project teams comply with quality and HSE standards
• • Projects are delivered on time and within set budgets
• • Project risks are mitigated early and effectively
• • Quick-wins and early value is realized by our Clients
• • Handover between project teams/vendors and Client staff is done seamlessly

NETWORK MANAGED SERVICES

Our portfolio of managed services for CSPs includes:

• • Network monitoring and fault/trouble management
• • Day-to-day operation and management of network infrastructure
• • Service optimization
• • Network upgrades on core, transmission, and access segments (including OSP)
• • Multi-Vendor equipment support

NETWORK AUDIT AND CONSULTANCY

Our portfolio of consultancy services is comprehensive and can be provided independently of our other services. It includes:

Network audits

Performing a network inventory, network quality and performance audits, network risk assessment, and revenue assurance audits.

Benchmarking

Benchmarking KPIs of our CSP clients’ networks against their peers in the market.

Our portfolio of managed services for CSPs includes:

Process engineering/reengineering

Designing and optimizing value-critical processes related to network provisioning, quality assurance, operation, maintenance, and evolution, as well as revenue assurance and fraud management.

Service-Level Agreement (SLA) design/monitoring

Designing internal SLAs for CSPs or SLAs between CSPs and their service partners. We serve the interests of our Clients and their customers by ensuring that the SLAs are architected in a manner to provide the expected business value. We also monitor SLA compliance on behalf of CSPs.

LAN AND WAN INFRASTRUCTURE

SCI leverages the unique expertise of its Information and Communication Technology (ICT) professionals to offer enterprises a comprehensive portfolio of data network engineering, installation, deployment, and commissioning services.

We specialize in building voice and data connectivity across local area networks (LANs) and wide area networks (WANs), for enterprises whose business spans across one location or several. These services consist of designing and implementing structured cabling (copper or fiber) and set-up of wireless transmission or access.

SCI executes turnkey projects which include the deployment of Outside Plant (OSP) infrastructure. We supply the equipment and deploy civil works, power, and cooling systems.

Our approach ensures that our Clients meet their needs and procure an IT infrastructure that is built efficiently and in a timely manner. We further ensure that the data infrastructure that we build is highly available in order to minimize interruption of time-critical applications. We do so by designing the right level of redundancy and making sure that traffic load is balanced across the network.

OUR MISSION & VISION

SCI Mission is to help our clients reach their potential through technology. We remain at the forefront of information and communication technology (ICT) innovation to engineer and implement ICT solutions that help our clients realize measurable, significant, and timely business value

We partner with our clients to achieve a business goal and find our true reward in helping our clients reach market prominence.

SCI wishing to be one of the leader in The telecom Service sector and trusted name in the communications industry by partnering with our clients, vendors, and employees to achieve success and stability.

As a team, we are committed to industry standards by providing the highest level of professionalism, integrity, quality workmanship.

VALUES

At SCI, our family of professionals finds itself united through a set of values that define what we stand for and what our priorities are. They are a shared foundation that brings together our people and our business partners.

Innovation: We live in a fast moving world with ever-changing rules. We embrace technological progress and adapt our solutions to keep them relevant turning a technological challenge into a business opportunity.

Independence:As a solution provider and integrator, SCI is strictly vendor-agnostic. Our professionals engineer solutions in response to business imperatives and functional requirements. We leverage our vendor relationships to the benefit of our clients, to provide cost-effective solutions and high levels of service.

Reliability:We always strive to deliver our services and solutions on time and on budget. Our expertise in managing large implementation or service contracts in difficult environment shields our clients from the complexity of the task. We deliver on our promises, consistently and in full.

Accountability: It is easy to empower professionals who demonstrate a high sense of accountability. In an organization such as ours, everyone takes responsibility for action and outcome. We own up to shortcomings should they occur and strive to make wrongs right to honor our obligations.

Excellence: Our commitment to quality and performance is unwavering, adhering to international quality standards and industry regulations as well as to physical and electronic security requirements.

Efficiency:Be it in our delivery of client solutions or in engineering the solutions, we ensure that our client’s legacy systems and infrastructures are used optimally and re-used whenever possible, that our solutions are scalable and upgradable, and that our managed services complement seamlessly those of our clients.